Privacy Policy

Translated versions of the legal agreements and policies are provided solely to make the original Spanish versions easier to read and understand. Versions in another language are not legally binding and cannot replace the Spanish version. In case of disagreement or conflict, the legal agreements and policies in Spanish will prevail in all circumstances.

Last Revised: Jan 5th, 2023

1. INTRODUCTION

HostSity is a private limited company of Mexico, with legal address at Obregón #154 Nte, Culiacán, Sianloa, Mexico (" HostSity "), provides you with web hosting, domain name registration and related products and services.

HostSity seeks to ensure the highest level of data privacy by offering its variety of quality products and services to HostSity's customers and subscribers (" Subscribers ") (collectively, "You" or " Users ").

At HostSity, the privacy and security of our Users is of the utmost importance. HostSity is committed to protecting the data you share with us.

When this Policy mentions " HostSity ", " us ", " us " or " our ", it means HostSity which is responsible for the protection of your personal information in accordance with this Privacy Policy (" Data Controller ").

This Privacy Policy (" Policy ") explains how HostSity processes information that can be used to directly or indirectly identify an individual (" Personal Data ") collected on our Site, our services (" Service "), forums, and our web applications. and mobile (" Platform ").

All personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR " ) and the EU-US Privacy Shield Frameworks. USA and Switzerland-USA. USA, designed by the US Department of Commerce and the European Commission and the Swiss Administration. .

For any questions regarding this Policy or any request regarding the processing of personal data, please contact us at privacy@hostsity.net .

2. GENERAL PRINCIPLES. CONFIDENTIALITY

HostSity will process all Personal Data in accordance with the general data processing principles:

in a lawful, loyal and transparent manner in relation to the interested party ( lawfulness, equity and transparency );
collect and process Personal Data only for specific, explicit and legitimate purposes and not process it in a way that is incompatible with those purposes ( purpose limitation );
ensure that Personal Data is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed ( data minimization );
ensure that Personal Data is accurate and, where necessary, kept up to date ( accuracy );
ensure that the Personal Data is kept in a format that allows the identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed ( storage limitation );
process Personal Data in a way that ensures adequate security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures ( integrity and confidentiality ).

Any and all information stored on the HostSity Platform is treated as strictly confidential. All information is stored securely and can only be accessed by qualified and authorized personnel.

3. INFORMATION WE COLLECT

3.1. Information you provide to us.

Information that is necessary for the use of the HostSity Platform

We request and collect the following personal information about you when you use the HostSity Platform. This information is necessary for the proper performance of the contractual agreement that exists between you and us and to enable us to comply with our legal obligations. Failure to provide any of this data or a decision to delete or oppose the processing of any of such data may result in the deactivation of your HostSity account.

Account registration information. When you register with HostSity, we ask you to provide minimal information: email address and password. In some particular cases, we ask you to provide more information, such as your first and last name, identity verification, contact details. Such information is required when you apply for domain name registration and is indicated as WHOIS information.
Identity verification. In order to comply with the rules established by the Internet Corporation for Assigned Names and Numbers (" ICANN ") prior to the registration of the new domain name, HostSity may collect identity verification information (such as images of your passport, identification card national, license or other documents required or permitted by applicable laws).
Payment information. To request and use features of the HostSity Platform (such as web hosting, domain name registration), we may require you to provide certain financial information to facilitate payment processing. We use third party services (payment processor), so we do not collect or store credit card information (we receive payment status information and store only the last 4 digits of the credit card).
Communications, Chats, Messaging. When you communicate with HostSity (using the general inquiries window), we collect information about your communication and any information you choose to provide or disclose. To respond to your request, we may access information provided on your HostSity account, purchase history, etc.
Visitors and users of our User's websites or services. We may also collect information regarding visitors to and users of our Users' websites or services ("Users-of-Users"), solely for and on behalf of our Users.

You may also choose to provide us with information when you fill out a form, perform a search, update or add information to your HostSity account, respond to surveys, post to community forums, participate in promotions, or use other features of the HostSity platform. We discourage you from posting any information you do not wish to make public on the HostSity Platform. If you upload any content to your account or post it on your website and otherwise provide it as part of your use of any Service, you do so at your own risk.

HostSity processes the information you provide to us on the legal basis of:

Your consent, expressed by voluntarily submitting and completing your personal data in the registration forms, by email, help system or queries, etc.; Y
Conclusion and fulfillment of agreements and contractual obligations between HostSity and the User;
Monitoring of the legitimate interests of HostSity, as data controller and administrator of the HostSity platform;
Compliance with a legal obligation to which HostSity is subject, including but not limited to ICANN rules: https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en #whois .

Disclaimer

Please always be careful and observe at least the following minimum requirements for the protection of your personal information:

omit the use of your name, address, telephone number, email, personal identification number, date of birth, bank account number, card number, other special (sensitive) data, etc. in the subject of any request or in the name of a file;
omit the use of your personal code, payment card number and other information and financial details, health details, details of family members or other specific (sensitive) data in the texts of requests, emails or similar communications to us send, and
make sure that the remaining personal data is only indicated to the extent necessary for the purposes for which the letter, request or inquiry is sent.

Right to delete your data

At any time you can access and edit, update or delete your contact details by logging into the HostSity platform account.

Please note that you will only be able to delete your email during the deactivation of your HostSity account. To deactivate your account, please send your request to privacy@hostsity.net and further guidance will be provided.

3.2. Information we collect when you use the platform

When you use the HostSity Platform or communicate with us directly through any communication channel, we may collect information, including personal information, about the services you use and how you use them.

This information is necessary for the adequate execution of the contract between you and us, to allow us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the HostSity Platform.

Automatic data collection

Log data and device information. We automatically collect log data and device information when you access and use the HostSity Platform, even if you have not created a HostSity account or logged in. That information includes, among other things: Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and/or tracking data. clicks.
Tracking Technologies and Cookies . We use cookies, beacons, tags, scripts and other similar technologies, such as CI (Click Tracking), ISC (Source Tracking) and ITC (Item Tracking) codes. We also automatically collect information about the device's operating system, phone model, device ID, and customer number.
Usage information. We use a tool called " Google Analytics " to collect information about your interactions with the HostSity Platform (which pages you visit, such as the pages or content you view, your Listing searches, bookings you have made, and other actions on the HostSity Platform). . Platform Accordingly, Google, Inc. places a permanent cookie in your web browser to identify you as a unique user the next time you visit this Site). For more information, visit Google.
Geolocation data. We collect information about your approximate location as determined by data such as your IP address to provide you with an enhanced user experience and to comply with applicable legal requirements such as taxes, pricing, etc. Such data may be collected only when you access the HostSity platform using your device.

HostSity processes this information on the legal basis of:

Your consent;
Conclusion and fulfillment of agreements and contractual obligations between HostSity and the User;
Monitoring the legitimate interests of HostSity, as Data Controller and administrator of the HostSity platform.

4. HOW DO WE USE YOUR DATA?

We use, store, combine, and process information, including personal information, about you to provide, understand, improve, and develop the HostSity Platform, create and maintain a trusted and more secure environment, and comply with our legal obligations.

Identify. Personally identifiable information is collected and processed for the purposes of User identification, as well as the use of services and domain name registration. In addition, this information may be used to provide support to Users, informing them about upcoming updates or improvements, providing them with information about changes to the Terms of Service (including changes to this Policy), as well as other important information.
To create and maintain a trusted environment. We verify or authenticate information or identifications provided by you (such as identification number, email or phone numbers). We also use the information collected to detect and prevent fraud, spam, abuse, security incidents, and other illegal and harmful activities.
To create aggregate statistical data, conduct market research and analysis necessary to conduct our business, improve our services, we use aggregate and/or inferred non-personal information that allows us to assess customer needs, sales and other trends. of our activities.
To be always working. We use data usage, device, operating system information to diagnose problems with our servers, administer our Platform, make decisions about when to retire SDK/OS versions, identify key user characteristics so we can optimize our apps and services and make your browsing and shopping experience more enjoyable.
To personalize marketing. In order to provide more personalized offers to our Users, we may perform data analytics based on the information you provide to us, your interactions with the HostSity Platform and your Users.
To send service and billing messages. HostSity may also contact you with important information about our Services, or your use of them. For example, we may notify you (through any of the communication channels available to us) if a certain Service is temporarily suspended for maintenance; respond to your support ticket or email; send you reminders or warnings about upcoming or late payments for your current or future subscriptions; submit abuse complaints regarding your hosting plan; or notify you of material changes to our Services. This type of communication is essential, for this reason, no opt-out possibilities are offered to avoid receiving such Services and Billing Messages unless you are no longer a HostSity User (which can be done by deactivating your Account).
To Register Domain. In certain jurisdictions or pursuant to ICANN rules or certain registries, domain name registration information must be available and accessible to the public through a "WHOIS" lookup. The WHOIS database is a publicly accessible database that lists the domain name registration information for a particular domain name, the name servers that the domain name points to, and the date of creation and domain name expiration HostSity stores the domain name registration information you provide and makes it publicly available through WHOIS lookups. HostSity may submit and maintain your domain name registration information to a third-party escrow provider to comply with ICANN requirements. Sometimes, Users may receive requests that result from publicly available WHOIS database searches by other companies or individuals. Such requests or email communications do not come from HostSity and HostSity is not responsible for any third party use of WHOIS information. HostSity acts solely on the basis of ICANN rules and requirements. For more information, see: https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois .
To contact you. To notify you about your Account, to fix problems with your Account, to resolve a dispute, to collect fees or money owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as necessary to contact you for enforce our User Agreement, applicable national laws and any agreements we may have with you. For these purposes, we may communicate with you via email, phone, text messages, and portal.
To get feedback. We may contact you by email to invite you to review any services and/or products you have received from us to gather your feedback and improve our services. We may use a third-party company to collect your feedback, which means we will share your name, email address, and reference number for this purpose.
To provide, operate and improve the Services .
To improve data security and prevent fraud.
Comply with applicable laws and regulations .

5. INFORMATION RELATING TO VISITORS AND USERS OF THE WEBSITES OR SERVICES OF OUR USERS

We may collect, store and process certain information relating to visitors to and users of our Users' websites or services, solely on behalf of and at the direction of our Users. Each of our Users may collect and manage information, including personal data, through their website. Such information and personal data is then stored with HostSity. For such purposes, within the meaning of the GDPR, HostSity may, in certain limited cases as specified in the Terms of Service, be considered a "data processor" of such information relating to visitors and users of its websites or services. The Users who control and operate such User websites will be considered as the "data controllers" of such information.

HostSity does not have a direct relationship with the individual visitors and users of our Users' websites or services whose personal data it processes. If you are a customer of any of our Users and have a request regarding your personal data, please contact such User(s) directly.

For more information on the data processing agreement between us and our Users, please see our Terms of Service .

6. DIRECT MARKETING

By creating an Account on our Platform, you can opt out of receiving various offers directly to your email, phone or in your Account. We use the provided contact details and your preferences for direct marketing by sending various offers or newsletters.

These direct marketing offers, based on your preferences, may be customized taking into account any other information you have provided to us (for example, location, social media profile information, purchase history, etc.) or that we have collected or generated from others. sources as described below.

right to oppose, protest or object

If a User wishes to change their direct marketing preferences, they may exercise that option at any time by following the unsubscribe instructions in the email received.

You are free to opt out of receiving our newsletters at any time. You can do this by clicking on a link for this purpose at the bottom of our newsletter email.

You can opt-out of receiving information from us at any time by sending an email to privacy@hostsity.net , or by visiting and adjusting your personal account settings.

7. OTHER USES OF YOUR PERSONAL DATA

Developing platform. We use data, including public feedback, to conduct research and development for the development of our platform to provide you and others with a better, more intuitive and personalized experience, and drive membership growth.
Customer Support. We use data to help you and fix problems. We use data (which may include your communications) to investigate, respond to, and resolve complaints and problems (for example, bugs).
Additional criteria. We use data to generate aggregate information. We use your data to produce and share aggregate information that does not identify you.
Security and Investigations. We use data for security, fraud prevention, and investigations. We use your data (including your communications) if we believe it is necessary for security purposes or to investigate possible fraud or other violations of our Terms of Use or this Policy and/or attempts to harm our Users.

8. RETENTION AND DELETION

We generally retain your personal information for as long as it is necessary to provide our services and comply with our legal obligations. When your personal information is no longer needed, we will ensure that it is securely deleted.

If you want us to stop using your personal information, you must request that we delete your personal information and close your HostSity account.

After Account deactivation, we will keep the following data for the purpose of complying with applicable legal requirements (such as taxes, accounting, legal reporting, others), for as long as we are legally required to by virtue of such legal requirements:

profile with depersonalized information (we will change your email to user@deleted.com , we will delete your first name, last name and contact information) such as purchased services, login information, payment information, etc.

Please also note that we may retain some of your personal information in such cases ( i.e. after closure of your HostSity account):

as long as it is necessary for our legitimate business interests, such as fraud detection and prevention and improving security. If HostSity suspends your HostSity Account for security reasons, we may retain certain information from that HostSity Account to prevent that User from opening a new HostSity Account in the future;
to the extent necessary to comply with our legal obligations. HostSity may retain some of your information for tax, legal reporting, and auditing obligations;
Forum posts or other publicly viewable information may continue to be publicly available on the HostSity Platform, even after your HostSity Account is deactivated. However, the attribution of such information to you will be removed. Additionally, some copies of your information (eg, logs) may remain in our database, but are de-identified from personal identifiers;
to resolve disputes;
to enforce our agreements and/or pursue or protect our legitimate interests;
Because we protect the HostSity platform from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time;
domain name registration data: at the time of writing this Policy, in order to register the domain, we are required to provide personal information about the owner of the domain; this information is displayed in the WHOIS directory and is public. For more information, visit https://www.icann.org/registrants .

9. DATA TRANSFERS AND USE OF THIRD PARTY SERVICES

While we collect and process your Personal Data, we may carry out data transfers to various third parties.

9.1. with your consent

We will share your Personal Data with companies, organizations or individuals outside of our group of companies where we have your consent to do so.

9.2. Where do we process your personal data?

Users' Personal Information may be maintained, processed, and stored by HostSity and our authorized affiliates and service providers in the United Kingdom, Netherlands, or Mexico, and in other jurisdictions, as necessary for the proper provision of our Services and/or or as needed. required by law (as explained below).
HostSity is headquartered in Mexico and offers an adequate level of protection for the Personal Information of residents of EU Member States and the United States.
HostSity affiliates and service providers (such as third-party data centers, servers, website design, administration services, online traffic and website analytics, statistics, direct marketing services, mail, messengers, etc.), who store or process your personal data as well as the personal data of their users on behalf of HostSity are contractually committed to keeping it protected and secure, in accordance with industry standards and regardless of any minor legal requirements that may apply in your jurisdiction (see below).
Domain name registration data and identification data is shared with third parties in accordance with ICANN rules. For more information, see https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois .

We may share non-personally identifiable information publicly, as well as with our partners: publishers, advertisers. For example, we may share information publicly to show trends about the general use of our platform.

If we are involved in a merger, reorganization, acquisition, or sale, we will continue to ensure the confidentiality of Personal Data and provide all affected Users with appropriate notices.

Assignment, communication of data to competent authorities. In certain situations, HostSity may be required to disclose personal data in response to lawful requests by public authorities, other competent authorities, including as necessary to meet national security or law enforcement requirements, and will do so when permitted by local data protection laws. .

9.3. Data localization obligations

If you reside in a jurisdiction that imposes "data localization" or "data residency" obligations (i.e., that requires that the Personal Information of its residents be kept within the territorial limits of such jurisdiction), and this fact calls us attention, we may keep your personal information within such territorial limits, if we are legally required to do so.

You acknowledge that by doing so, we may continue to collect, store and use your personal information in other locations.

9.4. guidance, advertising

We also use Facebook, Google , as well as other advertising and marketing tools. You should carefully read the privacy policy of these service providers. You will find more information about targeted advertising, as well as your opt-out and other rights, on the respective websites of these service providers: https://lt-lt.facebook.com/policies/ads# ; https://policies.google.com/technologies/ads .

9.5. Our legal obligation to use or disclose personal data

We will disclose your Personal Data to state and public authorities without your prior permission only when we are legally required to provide information, including taking legal steps to defend our rights, as well as in cases where we believe in good faith that access, the use, preservation, or disclosure of the information is reasonably necessary to comply with any enforceable law, regulation, legal process, or governmental request, enforce the applicable Terms of Services, including investigation of potential violations, detect, prevent, or address the fraud, security or technical issues.

9.6. Other

We may share your personal data in ways other than those described above, subject to your explicit consent, or if we are legally required to do so.

10. SECURITY

HostSity has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic, and procedural measures. Among other things, we offer secure HTTPS access to most areas of our Services. en.htmlWe also regularly monitor our systems for potential vulnerabilities and attacks, and regularly look for new ways and Third Party Services to further enhance the security of our Services and the protection of the privacy of our Visitors and Users.

Regardless of HostSity's measures and efforts, we cannot and do not guarantee the absolute protection and security of your Personal Information or any other User Content you upload, post, or share with HostSity or anyone else.

Therefore, we recommend that you establish strong passwords for your user account and avoid providing us or anyone else with sensitive information the disclosure of which you believe could cause you substantial or irreparable harm.

If you have any questions about the security of our Services, you may contact us at privacy@hostsity.net .

11. YOUR RIGHTS

You are entitled to a variety of rights with respect to the protection of your Personal Data, which are subject to limitations, restrictions and conditions as set out in GDPR and applicable law. Those rights are:

the right to access the information we process about you;
the right to rectify incorrect/inaccurate information about you;
the right to transfer all or part of the information collected about you to you or to another data controller, when technically feasible (the right to data portability, with the limitations and restrictions specified in the General Data Protection Regulation of the EU);
the right to delete any data concerning you. Users can demand the deletion of the data without undue delay for legitimate reasons, for example, when the data is no longer necessary for the purposes for which it was collected, or when the data has been unlawfully processed;
the right to restriction of data processing. Users, for legitimate purposes, can obtain from the data controller the limitation of data processing;
the right to object to the processing of Personal Data when the processing is carried out on the basis of legitimate interest, as well as in cases of use of your personal data for direct marketing purposes, as specified above in this Policy.

Some of the rights mentioned above are easy to exercise: that is, you can access and edit, update or modify your data at any time, opt out of receiving communications from us and our partners by visiting and adjusting your personal account settings, or by email. -mail: privacy@hostsity.net .

When you object to the processing of Personal Data where the processing is carried out on the basis of legitimate interest, we will carefully consider such a request, which may result in the closure or deactivation of your Account.

The user has the right to file a claim with the National Data Protection Agency of their country of residence in the event that their rights have been violated. However, we recommend trying to reach a peaceful resolution of the potential dispute by contacting us first.

12. ACCEPTANCE OF THIS POLICY

We assume that all Users of the HostSity Platform have carefully read this document and agree with its content. If anyone does not agree to this Policy, they should refrain from using our website and mobile applications. We reserve the right to change our Policy at any time and provide notice using the manner indicated in Section 15. Your continued use of the HostSity website and mobile applications constitutes your acceptance of the revised Policy.

This Policy is an integral part of the HostSity Terms of Service .

We will ask for your consent before using the information for a purpose other than those set out in this Policy.

13. CONTACTS

For all your requests or comments related to this Privacy Policy, please contact: privacy@hostsity.net .

14. APPLICATION OF THE POLICY

Our Policy applies to all services offered by us and our affiliates, but excludes services that have separate privacy policies that do not incorporate this Policy.

Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be shown to you in search results, sites that may include our services, or other sites linked from our services.

15. MODIFICATIONS

Our Policy may change from time to time. We will post any Policy changes on our website and, if the changes are significant, we may consider providing more explicit notice (including, for certain services, email notification of Policy changes).

16. ADDITIONAL INFORMATION

If you have any further questions regarding the data HostSity collects, or how we use it, please feel free to contact the Data Protection Administrator at privacy@hostsity.net .